Our Make It Better promise
It doesn't matter what goes wrong, we have one simple rule:
WE MAKE IT BETTER :)
Sometimes in life things don’t always go as we plan.
Maybe a courier gets delayed or a lovingly packed loaf gets left in a warm van or porch on a hot Summer’s day. Unfortunately these events can result in spoiled products and if that happens everyone gets a little bit sad.
Only 1% of our orders have an issue raised, but even the 1% deserve a better outcome.
So, we fix it!
We’d like to share with you our Make It Better customer guarantee. It's what we always do anytime sad happens. We do it because we want you to be part of the happy, low carb crew of customers and we want you to be confident that should anything go awry we will make it better for you.
We’ve put together our nice and shiny Make It Better customer guarantee based on everything that we've learnt from serving over 50,000 wonderful customers and the amazing helpful feedback that you've given us.
So here it is. You may never need to refer to it, but just in case...
I think I have an issue, what do I do?
Get in touch.
Our bread is good but it doesn't yet have a secret listening device implanted, so if there is a problem we won't know about it unless you tell us.
Then that's pretty much it, we'll take care of the rest.
It's SERIOUSLY that easy.
Just click on the HELP icon at the bottom of this page or send us an email firstname.lastname@example.org.
DM us on Facebook or Insta and we're there for you too. We even have a phone and love a good conversation.
We're pretty consistent in responding within a working day. That's Monday to Friday, 9am-5pm.
Feel free to send us a message at midnight on Friday but we might be asleep so you probably won't get a response until Monday.
Please bear with us: WE WILL RESPOND
If you’ve already chatted with one of us at Seriously Low Carb, you’ll know how much we care and the steps we take to ensure that the service you receive pre- and post-purchase is as wonderful as our delicious low carb food.
Our Make It Better promise:
It doesn't matter what goes wrong, we make it better.
A final message for now...
We are so honoured and delighted you all love our low carb food so much. We know Seriously Low Carb is an important part of your lifestyle and nutrition, but we also know how important that satisfying experience is of biting into that light, delicious sandwich. So this is why we're here: to make your experience just as wonderful as our amazing Seriously Low Carb food.
We're always learning and trying, so if you have an idea to help or feedback that you think would help, then please do email@example.com
Andy & Jo
Keeto Life and @seriouslylowcarb Founders
We prefer a direct email, or use our form that goes straight to firstname.lastname@example.org