Seriously Low Carb Deliveries
We hope this answers all your questions about delivery, but if you need to know more then use the Support widget in the bottom left corner of the screen.
When can I get my order?
We use Royal Mail and DPD. We ship the goodies Monday to Friday and deliveries are scheduled Monday to Friday.
|DPD Next Working Day||Same day*||Next WORKING day||12pm*|
|RM Tracked Express||Same day*||1-2 WORKING days||10am*|
|RM Tracked Standard||Banner**||2-3 WORKING days||N/A|
* Orders must be placed before the above stated times Monday-Friday to qualify for same working day shipping.
** RM Tracked Standard current turnaround is displayed at the top of all our pages.
How much does delivery cost?
We deliver over 100,000 parcels a year and pass our savings directly on to you. Delivery is based on weight thresholds. The more you order the better the cost per item.
We are charged the same from 5kg to 30kg and we pass that on to you. So why not club together and do a big shop
All delivery costs are calculated at Checkout
Track your order
All our parcel services include full tracking, updates to your mobile, the ability to leave with a neighbour and all that clever stuff.
Where is my delivery?
It's behind you!!
Sorry I miss panto :(
Use your tracking reference. Found on your 'We have shipped you order email' and included in all updates from the courier.
Any problems click on the support widget and we'll help you out.
Can I collect locally?
Of course! We love being able to say a quick hello to our lovely local Low Carb Legends!
Just choose the ‘local pickup’ option at checkout, and once it’s ready to collect we’ll send you over an email to confirm this.
Our current collection dates and times are; Monday-Thursday 8am-5.00pm. If you would like to collect on a Friday, please call ahead first as our opening hours vary on Fridays. Our phone number is 0330 043 7197.
YOU MUST COLLECT WITHIN 72 HOURS OF ORDERING.
We pack next day and have fresh bread waiting for you.
I missed my delivery / I'm not home?
Along with the Covid Leave in a Safe Place policy and the ability to track and amend your order you should get your delivery everytime.
On the occasion when deliveres don't go as planned or you're worried about a best before date then please get in touch. We have a Make it Better Promise so please do not worry :)
Where do you ship to?
United Kingdom, including Northern Ireland, Channel Islands and Ireland too.
Watch this space as we're launching soon in Austria, Belgium, France, Germany, Netherlands, and Spain.
I need help?
Click on the Support widget at the bottom left of the screen and send us a message. This way we can bring your order details up and come back to you with a resolution. If it's urgent then please give us a call 0330 043 7197