We're open for orders
Prepare for those Low Carb Lunges!
Our bakery was closed over Christmas, so we have a few orders to take care of before we're back to our amazing next day shipping. We've added more amazing people to our team and we're working our bakers extra hard to get your low carb goodies to you as quickly as possible.
We've created a little table below so you know approximately when you'll get your order.
ORDER NOW AND BEAT THE QUEUE
When will I get my order?
* This is the latest date that we expect to ship to you. We're currently recruiting more people into our team to make sure we can ship to you as quickly as possible, so we may be able to ship sooner. Which would be nice.
Seriously Low Carb Deliveries
When can I get my order?
For orders placed during the Christmas and New Year Period, please use the above table.
Normal service goes a bit like this...
* Orders must be placed before the above stated times Monday-Friday to qualify for same working day shipping, any orders placed after this will be shipped the very next working day.
How long does delivery take?
We currently offer three delivery options, giving you a great selection depending on how quickly you'd like to receive your order.
DPD Next Working Day - order before 12pm Monday-Friday and your order will be despatched the very same day, and delivered the next working day. Orders placed after 12pm will be despatched the following working day.
Royal Mail Tracked Express - order before 10am Monday-Friday and your order will be despatched the very same day, and delivered within 1-2 days. Orders placed after 10am will be despatched the following working day.
Royal Mail Tracked Standard - your order will be despatched as soon as possible, and will be with you in 4-5 days,
How much does delivery cost?
We deliver over 100,000 parcels a year and pass our savings directly on to you. Delivery is based on weight thresholds. The more you order the better the cost per item.
We are charged the same from 5kg to 30kg and we pass that on to you. So why not club together and do a big shop
All delivery costs are calculated at Checkout
Track your order
All our parcel services include full tracking, updates to your mobile, the ability to leave with a neighbour and all that clever stuff.
Where is my delivery?
It's behind you!!
Sorry I miss panto :(
Use your tracking reference. Found on your 'We have shipped you order email' and included in all updates from the courier.
Any problems click on the website help icon and we'll help you out.
Can I collect locally?
Of course! We love being able to say a quick hello to our lovely local Low Carb Legends!
Just choose the ‘local pickup’ option at checkout, and once it’s ready to collect we’ll send you over an email to confirm this.
Our current collection dates and times are; Monday-Thursday 8am-5.30pm. If you would like to collect on a Friday, please call ahead first as our opening hours vary on Fridays. Our phone number is 0330 043 7197
YOU MUST COLLECT WITHIN 72 HOURS OF ORDERING.
We pack next day and have fresh bread waiting for you.
I missed my delivery / I'm not home?
Along with the Covid Leave in a Safe Place policy and the ability to track and amend your order you should get your delivery everytime.
On the occasion when deliveres don't go as planned or you're worried about a best before date then please get in touch. We have a Make it Better Promise so please do not worry :)
Where do you ship to?
United Kingdom, including Northern Ireland, Channel Islands and Ireland too.
Watch this space as we're launching soon in Austria, Belgium, France, Germany, Netherlands, and Spain.
I need help?
Click on the Help Icon at the bottom right of the screen and send us a message. This way we can bring your order details up and come back to you with a resolution. If it's urgent then please give us a call 0330 043 7197