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Customer Services Legend - FT APPLY NOW

Home Working & Hemel Hempstead
Customer Services
18000 - 30000 gbp / year
Fri, Aug 07, 2020
Full time

HELLO

Keeto Life Ltd is one of the fastest growing health food companies of 2020.

Our leading brand, Seriously Low Carb Food, is helping 1000’s of people to enjoy a tasty and nutritious Low Carb lifestyle. Keto, Diabetic, Endurance athletes and the health conscience are all part of our wonderful community.

We are looking to grow our fun and enthusiastic team and have immediate start dates for great people to join Keeto Life – are you the person ready to join our team?

LOCATION

NEXT MONTH: Currently a work from home role with limited visits to the office. We are moving to new premises in Oct where there will be a big desk with your name on it.

ROLE : Customer Services Legend - FT

Being a new product, we get a lot of questions and with our commitment to quality and process we have less than a 2% issue rate. That being said, with over 500 orders a day we do get a few inbound requests.

Accountabilities / Responsibilites

  • Accountable for all succesful resolution of all customer service queries inline with our Make it Better Guarantee
  • Lead manager for getintouch@seriouslylowcarb.com, Facebook, Instagram, Amazon and eBay queries
  • Enjoy the customer queries and help them find resolution for all queries
  • Liase with management and production to better answer presales customer service queries
  • Liasie with logistics to ensure timely replacments are delivered to existing customers
  • Manage the application of customer replacements, credit and refunds

Required

  • Proven experience in a customer / client facing role
  • Grammer and vocab conscious
  • A genuine caring attitude
  • Confidence to assess and recommend improvements
  • A can do attitude with the ability to cope under pressure
  • Ability to assess a situation from multiple perspectives and then make an appropriate judgement decision
  • Proficient using the internet, email and social media

Desired

  • Experience in the health food or ecommerce industres
  • Knowledge of Keto Nutrition, Triathlon, endurance training or Diabetes
  • Somebody wishing to grow with us
  • Own laptop preferred during probation period - all software provided.

We are a start up business growing at a crazily rapid rate. Do you want to work in a fun, friendly environment with serious potential for growing your career with us? Do you have what it takes? Then this could be the postion for you!

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